Returns & Exchanges
At ShopXonline, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products to ensure your skin and hair goals are met.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing